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FAQ

What is the guarantee on a Registered Brighton Handbag?

Upon registering your handbag, Brighton will warranty your purchase against workmanship and structure defects for two full years from date of purchase. Brighton reserves the right to exclude any damage caused by negligence and/or normal wear and tear.

Can I send my bag to Brighton for cleaning?

Brighton does not offer "refurbishing" however, Brighton does provide cleaning and conditioning of registered handbags. If you need to have your bag cleaned and conditioned, please call the handbag department at 800-235-8748 ext. 1402 for assistance. Or, just bring the handbag into one of our stores and we would be glad to assist you with sending the bag to Brighton. If you choose to contact Brighton directly, please have your handbag registration number available when you call in (registration number is stamped on a square leather patch located inside the handbag). You will need to take care of the expense to send your handbag in, but we will pay to ship it back to you.

What is the guarantee on Brighton Accessories?

Brighton guarantees small accessories against workmanship and/or structure defects for one full year from date of purchase. Brighton reserves the right to exclude any damage caused by negligence and/or normal wear and tear.

The Brighton Promise and all guarantees are extended to the original owner only; transfer of this guarantee is prohibited. Upon exchange of ownership, the Brighton Promise and any guarantees are invalid.

What is the Return Policy of Brighton Collections by Angela in Escondido and Brighton Collectibles of Riverside?

All regular priced, unworn merchandise returned within 30 days from the date of purchase (with proof of purchase) will be exchanged for similar value or a full refund. All sales merchandise, returns beyond 30 days or returns without an accompanying receipt will be exchanged for similar value or a store credit issued. We reserve the right to refuse any refund or exchange for product that wasnít purchased at a Brighton store or that we currently do not carry in the store stock.

How do I send in a Brighton product for warranty service?

For quality service please call the Consumer affairs team at (800)-235-8748 to discuss product issues prior to shipping your Brighton Accessory or call either one of our stores and we would be glad to answer any questions or find the answer. Or, just bring the product into one of our stores and we would be glad to assist you.

Should warranty service be required, and you choose to mail the product directly to Brighton, please include the following items with your Brighton Accessory:

  • Accessory, carefully packed in an insured protective, durable container
  • Copy of the sales receipt
  • Specific description of the problem(s)
  • Your name, complete address, and phone number

What are Brighton Earrings made of?

1) All posts, French wires & lever backs on earrings are sterling silver (925).

2) For clip-on earrings, the clips are not sterling silver.† They are stamping brass, with a finish plating on them.  

Are Brighton Accessories Sterling Silver?

Brighton rings are sterling silver. Other jewelry items and silver ornaments are cast in solid brass or zinc, and then lavishly dipped in sterling silver. Since silver has a natural tendency to tarnish (oxidize) and scratch, we add a protective layer of lacquer to assist in retarding this typical occurrence.

Where can I find replacement parts for my Brighton timepiece?

You can order replacement parts directly from Brighton, either by phone, (800) 235-8748, extension 1425 or mail:† Brighton Accessories, 14022 Nelson Avenue, City of Industry, CA 91746. Or, just bring the product into one of our stores and we would be glad to assist you.

For phone orders from Brighton directly please have your MasterCard or Visa number and the style of your watch ready, and one of the consumer affairs specialists will be happy to assist you.

By mail, simply send a note stating your name, address, phone number, watch style and part needed. Include either a check, money order, or credit card number with expiration date for the total charges. Please add $7.00 for shipping and handling costs.

Replacement bands are available for $12.00, plus shipping and handling.

Crystals are available for all currently manufactured timepiece styles. Please call the Consumer Affairs Department for availability. Crystal cost is $10.00, plus shipping and handling.

Batteries are a standard size and may be purchased at any reputable watch or jewelry shop. Batteries are available through Brighton for $2.00, plus shipping and handling.

Once we receive your order, it takes approximately 2-3 weeks for you to receive your part.

How can I have my Brighton Sunglasses repaired?

Warranty:
Brighton guarantees sunglasses against workmanship and/or structure defects for one full year from date of purchase. This guarantee is warranted to you the original owner and is not transferable. We reserve the right to exclude any damage caused by negligence and/or normal wear and tear. If repair is needed, a receipt may be required to complete the repair process.

All you wanted to know about Brighton Sunglasses:
Brighton creates the sunglasses that create the look. You can be modern, feel spirited, think glamour, or disguise yourself. Itís all a matter of style, proportion and imagination. Our sunglasses are fun, expressive and all about you!

Quality is one of our top priorities. We use CR-39 plastic lenses, which are less susceptible to scratches and are impact resistant. The lenses are FDA approved and made of hard resin, far superior than acrylic lenses. They are 100% UVA and UVB. Our sunglasses are optical ready (except for Kokomo). The numbers on the nose pads indicate the size of the lenses and are made of PVC that resists discoloration. The style # is indicated on the inside left temple. Example, SG-478-140, and the last three numbers indicate the temple length.

Quick Fix items: 
Humans are wonderfully diverse in their personalities, thoughts, coloring and face shapes. That is why Brighton offers more than 50 styles of sunglasses to choose from. Since 17 different steps are taken in the development and production of our Brighton Sunglasses we realize that Quick Fixes may be needed. Should you happen to need an item to repair your sunglasses please feel free to call Brighton at (800) 235-8748.

Lenses - $5.00 each
Temples - $7.00
Nose pieces - complimentary
Ornaments - complimentary
Screws - complimentary

*Quick Fix items should be requested as needed. Currently there are no charges for selected items, although Brighton reserves the right in the future to charge a minimal fee. If a style is Out Of The Line, there is the possibility that the Quick Fix item may not be available.

Suggestions for care:
We recommend storing your sunglasses in the flocked soft velvet tin they were
purchased in or in one of our leather sunglass cases offered for purchase.

To clean you lenses we recommend a mild soap and water or a dry lint-free cloth.

Where can I order my agenda refills?

Brighton agendas are a standard size and can be purchased at any stationery store. If you prefer the customized Brighton refills, they can be ordered directly from Brighton or you can call one of our stores and we would be glad to assist you. If you choose to order directly from Brighton, order forms are found in the back of the calendar section and can either be mailed or faxed to the Consumer Affairs Department, Fax (626) 369-1771.

For phone orders please have your MasterCard or Visa number, and the style of your agenda refill request (found on the order form) ready and one of the Consumer Affairs specialists will be happy to assist you, (800) 235-8748 extension 1425.

How do I set a Brighton Clock?

To set it, first remove the clock face from the frame. Notice a gunmetal colored ring around the face of the clock. If you run your fingernail or a small screwdriver under this ring, you can pull the clock face out. Once this is done, you will see a small crown on the side at the 3:00 position, just like you would find on a watch. Simply pull it out and turn to set the time.

How do I clean my Brighton Accessories?

Care & Cleaning

Leather: Please remember, leather is a natural product. Colors and textures may change with use. Like your own delicate skin, your leather accessory will benefit from regular cleaning and conditioning.

  • Cleaning suggestions: Brighton leather cleaner is available at many Brighton retailers. You may use a leather cleaner (found at local leather/shoe repair shops) or mild soap (such as Ivory) with warm water to wipe away dust and debris.
  • Conditioning Suggestions: Brighton leather conditioner is available at many Brighton retailers. You may use a leather lotion (found at any local leather/shoe repair shops), apply liberally with a soft cloth, let dry and gently buff with a clean soft cloth.

Micro-fiber: This exclusive high performance fabric is waterproof and treated for durability.

  • Cleaning suggestions: A warm damp cloth is all that is needed to keep it free from debris.

Silver Hardware: Silver ornaments are cast in solid brass or zinc, and then lavishly dipped in sterling silver. Since silver has a natural tendency to tarnish (oxidize) and scratch, we add a protective layer of lacquer to assist in retarding this typical occurrence.

  • Cleaning suggestions: To clean your silver ornaments, simply buff with a clean soft cloth. Never use any silver cleaners, jewelry cleaners, or chemicals (this includes jewelry clothes treated with chemical solutions).

Please note that many types of stains and marks are untreatable. This includes, but is not limited to, stains caused by: ink, cosmetics, food stains, oils, body / hand moisturizers, hand sanitizing cleansers or perfumes.

How can I contact a Brighton customer service representative?

Brightonís office hours are: Monday through Friday, 7:00am - 5:30pm (Pacific standard time)

Phone: 1-800-235-8748 x 1425
Fax: 626-369-1771

U.S. Mailing Address: Leegin Leather
Attn: Consumer Affairs
P O Box 406
Industry, CA 91746

Shipping Address: Leegin Leather
14022 Nelson Ave
Industry, CA 91746


 
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